Question 1

What is DiverGO?

Accepted Answer

DiverGO is a comprehensive online booking platform dedicated to aquatic adventures across the Asia-Pacific region. We connect you with verified, top-rated operators offering professional courses and experiences in scuba diving, freediving, snorkelling, stand-up paddleboarding, kayaking, surfing, mermaid swimming, and technical diving.

Our mission is to make exploring the blue planet easy, safe, and accessible — whether you're a first-time snorkeller or an experienced technical diver.

Question 2

Do I need to create an account on DiverGO and how does it work?

Accepted Answer

While you can browse our offerings as a guest, creating a free account unlocks the full DiverGO experience:
• Save favourites to your wishlist
• Track and manage your bookings
• Access exclusive deals and promotions
• Earn and redeem Dive Coins rewards

Signing up takes less than a minute. Click "Sign Up," provide your email, create a password, and verify your account via email. You can also register using Google or Apple ID for faster access.

Question 3

What payment methods does DiverGO accept?

Accepted Answer

We support major credit / debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and popular local payment methods available in your region. All transactions are secure via SSL encryption. Currency conversion is automatic for international users.

Question 4

Will I be charged an international transaction fee for my booking?

Accepted Answer

DiverGO does not charge any additional handling fees for booking an activity, but some banks may charge international transaction fees if you are not paying in the local currency of your payment card. Please check with your bank before making a booking.

Question 5

How do I book a tour, experience, or course on DiverGO?

Accepted Answer

Booking on DiverGO is straightforward:
1. Search by activity, location, or date on the homepage or search page
2. Select your preferred option and review the details (itinerary, inclusions, requirements)
3. Choose your dates and group size
4. Add to cart and proceed to checkout
5. Complete payment using your preferred method

You will receive a booking confirmation via email once the operator confirms your reservation. Most bookings are confirmed within 24-48 hours.

Question 6

Can I book an activity on behalf of someone else?

Accepted Answer

Yes, you can book on behalf of family members, friends, or colleagues. Simply enter the participant's details (full name, age, and emergency contact) during the checkout process.

Please ensure the information provided is accurate, as it will be used by the operator for safety and administrative purposes. The booking confirmation will be sent to your registered email address.

Question 7

What if I have a complaint?

Accepted Answer

We take all complaints seriously and are committed to resolving issues promptly. To file a complaint:
1. Email our support team at info@diver-go.com with your booking reference number
2. Provide a detailed description of the issue
3. Include any supporting documentation (photos, correspondence, etc.)

We aim to acknowledge all complaints within 48 hours and reach a resolution within 2-4 business days. Our team will work directly with the operator involved to address your concerns and implement corrective measures.

Frequently Asked Questions

Getting Started

Tours & Experiences

Bookings

Payments & Dive Coins

Safety & Certification

Accounts

Support & Contact